Spend less time fielding receiving questions you shouldn't have to answer
AB Dock gives your receiving team the order context they need to work independently — so you stop being the manual lookup tool for every mystery package.
The admin support burden that comes with Amazon Business receiving
Amazon Business is powerful for purchasing. But when packages arrive, the visibility gap between the account and the receiving dock creates a recurring support burden for administrators.
Constant interruptions for order lookups
Receiving staff can't identify a package, so they message you. Someone can't find their delivery, so they call. These interruptions are small individually — but they add up fast across a week.
Time spent on avoidable support requests
A significant portion of the questions you field are about things that already exist in Amazon Business — they just aren't accessible to the people who need them. You become the manual lookup tool.
Receiving teams can't self-serve
Your receiving staff don't have Amazon Business account access — and they shouldn't need full account access just to find out who ordered a package. But right now, there's no middle ground.
Sharing account access creates risk
Giving receiving users Finance or Account Admin user roles exposes financial data, pricing, and account settings they don't need to see or have control of. But without any access to order context, they can't do their job efficiently.
The result: You spend time on avoidable interruptions, receiving bottlenecks persist, and end users wait longer for deliveries — all because the order context isn't accessible to the right people.
What changes when receiving teams can self-serve
Receiving staff message you every time a mystery package arrives
Receiving staff look it up in AB Dock and route it themselves
You spend time manually looking up orders in Amazon Business
Order context is available directly to the people who need it
Giving receiving users account access exposes financial data
Receiving users see delivery context only — no sensitive account data
End users wait longer because receiving is stuck
Packages move faster because receiving has the context to act
You authorize it once. Your team handles the rest.
As the Amazon Business account administrator, your role in AB Dock is simple: authorize the connection once through the Amazon integration workflow. That takes less than 2 minutes.
After that, your receiving team has the order context they need to work independently. You manage who has access to AB Dock — completely separate from Amazon Business account access.
- Receiving teams can look up orders themselves — without your involvement
- No need to share Amazon Business credentials or account access with receiving staff
- Receivers see delivery and order context only — no pricing, payment, or account data
- Fewer messages, calls, and interruptions about package identity or routing
- You authorize the connection once — in under 2 minutes — and step back
- Team member access is managed in AB Dock, separate from Amazon Business
What receivers can see
Authorize once. Reduce interruptions for good.
Start a 14-day free trial and connect your Amazon Business account in under 2 minutes.