Find the purchaser fast — by name, PO, or order ID
When a package arrives and your team doesn't know who ordered it, AB Dock gives them the answer in seconds — without calling the account administrator or waiting for a response.
The mystery package problem
Every organization that uses Amazon Business deals with this. Amazon packages don't typically include a packing slip — and that's where receiving teams expect to find the order context. A package arrives with a tracking number and a return address. That's it. No item list, no purchaser, no destination.
So the package sits. Someone reaches out to the account administrator. The administrator logs into Amazon Business, looks it up, and sends the answer back. Meanwhile, the end user is still waiting.
This is not a one-time problem. It happens multiple times a day, for every organization that receives Amazon Business orders at scale.
What this looks like in practice
- Amazon packages don't typically include a packing slip — so there's no context on arrival
- A package arrives with no indication of who ordered it or where it should go
- Receiving staff have to stop what they're doing to track down the account administrator
- The account administrator has to log into Amazon Business and manually look up the order
- The response takes time — and the package sits in the meantime
- End users wait longer for items they need
- This happens multiple times a day, every day
How AB Dock solves it
AB Dock gives receiving teams direct access to the order context they need — without requiring Amazon Business account access.
Package arrives
A delivery comes in. The label doesn't tell you much.
Open AB Dock
Pull it up on any device — phone, tablet, or desktop. No app download needed.
Search for the order
Enter the tracking number, scan the label, or search by item, PO, or purchaser.
See who ordered it
The purchaser name, order ID, PO number, and item details are right there.
Route and move on
Get the package to the right person. No calls, no waiting, no back-and-forth.
Search by whatever you have
AB Dock is built for the reality of receiving — where you often have only one piece of information to start with.
Purchaser name
Find the person who placed the order directly.
PO number
Match the package to a purchase order in seconds.
Order ID or item
Search by Amazon order ID or the name of the item.
Tracking number
Scan the shipping label or enter the tracking number.
Carrier
Filter by carrier to narrow down which packages to look at.
The result: packages stop sitting
When receiving teams can find the purchaser in seconds, packages move. End users get their items faster. Account administrators stop getting pulled into avoidable lookups. And the receiving dock runs more smoothly.
- Receiving staff find the purchaser without calling the admin
- Account administrators spend less time on manual lookups
- End users get their items faster
- Package pileups are reduced
- The whole receiving workflow moves faster
Before AB Dock
Package arrives → receiving staff don't know who ordered it → message the admin → admin logs into Amazon Business → looks it up → sends the answer → package finally moves. Minutes to hours of delay.
With AB Dock
Package arrives → receiving staff open AB Dock → search by tracking number or scan the label → see the purchaser, order details, and where it goes → route it. Seconds.
Ready to stop guessing who ordered the package?
Start a 14-day free trial and connect your Amazon Business account in under 2 minutes.